Late yesterday afternoon, I received a call.
Actually, my house received a call and my mother answered.
Let it be said that this is one of those specific instances in which it's awesome to still live with your parents.
She told the Passport Lady the entire story.
Then, she three-way called me and I spoke with the Passport Lady.
Passport Lady said that I was supposed to get a refund, since I cancelled the card. However, if I'd waive the refund, she would make sure to finish processing my passport and would overnight it.
Sold. I'll take it.
To be perfectly honest, I wasn't quite sure I believed her.
However, my brand-spankin-new passport arrived at my door, today!!!
Thank you, Lord!
The Passport Lady also gave me a couple of titles (ie, Customer Service Manager) to write a letter. She agreed with me that THEIR neglect in their application instructions caused this whole mess.
So, once I get back from my 3-day cruise, I will be sending some strongly worded letters.